Shipping policy
Last Updated: 08/12/2023
Welcome to NAEVA BEAUTY ("we," "us," or "our"). This Shipping Policy details our shipping and delivery practices.
1. Processing Time:
- Orders are typically processed and shipped within 3 business days of receiving payment, excluding weekends and holidays.
2. Shipping Rates:
- Shipping rates are calculated based on the weight of the products and the destination. Rates are displayed during the checkout process.
3. Shipping Methods:
- We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 10 business days.
4. Shipping Destinations:
- We currently ship Worldwide.
5. Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with tracking information.
6. Customs and Import Taxes:
- Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
7. Lost or Stolen Packages:
- We are not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the carrier and file a claim.
8. Address Accuracy:
- Customers are responsible for providing accurate shipping information. Please double-check your shipping address during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.
9. Delays:
- We are not responsible for delays in shipping caused by factors beyond our control, such as weather, natural disasters, or carrier delays.
10. Returns Due to Failed Delivery Attempts:
- If a package is returned to us due to failed delivery attempts, the customer is responsible for any additional shipping charges to reship the order.
11. Contact Us:
If you have any questions about our Shipping Policy, please contact us at naevaskincare@gmail.com.
